Mosaic
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Get QuotesAbout Mosaic
- Year Established
- 2011
- Phone Number
- 855-746-5551
Services Offered
- Financing
Industry Certifications
What Customers Are Saying
The one in the contract is that they only have interest in the solar panels, not the house. The fine print is that if the solar panels are attached to your home, the UCC-1 filing is essentially a lien according to many financial institutions. They say they'll temporarily remove the not a lien 'at their discretion', but that means 'they won't'. I've been trying to get an answer for two weeks - we are trying to pay for IVF treatments and radio silence. The support staff is wonderful. They are kind, polite, empathetic. But they are utterly powerless. I've been told "you'll receive a response in 24-48 hours 4 times in the last two weeks. So. Only finance through mosaic if you're certain you won't need to sell or use any of your home equity.
Terrible internal processes. Work with solar installers that go out of business. Lien on home and then dragging out payoff as long as possible delaying the removal of lien.
Mosaic is demanding payment for what? They came for a presentation to upgrade by existing solar system. After that no follow ups, nothing happened. After that we received a statement now in collection. SCAMMING SENIORS, but have ruined my credit anyway. Looking for legal counsel but class action anyone?
SCAM. Mosaic is demanding payment on solar after install company went on without delivering. Refused deferment or contract negotiation. Refused to send contract paperwork, finance rate or statements, but have ruined my credit anyway. Have legal counsel but class action anyone?
I cant even rate them. I will try to be short.. alot of the reviews are very accurate.. poor customer service.. I had 2 people hang up on me and claim internet connection.. One lady told me that she was in the carribean. So the customer service is outsourced to island folks and they set them up to talk to us because they KNOW they stealing from people. I have an approved loan for refinance. The bank has even said Mosaic won't answer them. They have put a lien on my house for the panels. I AM NOT DELINQUENT... AND I AM NOT SELLING MY HOUSE... Mosaic won't do a lien release unless I pay the panels off completely.. so basically I can do anything to MY house unless I give them $64K.. The basically holding a gun to my head saying YOU GONNA GIVE US THE MONEY!! #1 I didn't know it was lien on my house until now.. so I was told it was in my contract but my contract was through Freedom Forever. Then I was told that the temporary lien release policy was changed in fall of 2023.. Well, I didn't sign that contract or get that policy update and for the record my panels are almost 3 years old.. So, IF it was in my original contract that contract had lien release clause...I had my panels before the policy change that I didn't sign nor did they send me any policy change info. Also, why is their a lien release prompt on the automated system if they won't release anyone's property... I need legal help... if anyone has gotten help or filed a suit please let me know because this is ridiculous..
This company is a joke and is out to scam you. They have terrible customer service and never have answers or solutions. They are working with shady solar companies to scam you so be warned do not sign with this company. This was the worst financial decision we have made. If I could give them zero stars I would!
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- Residential
- Solar PV
- 6.3 kW
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Location
Headquarters
-
601 12th St., Suite 325
Oakland, CA 94607
United States601 12th St., Suite 325
Oakland, CA 94607
United States
